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Outback BBQ Warranty Information

Every Outback BBQ comes with either a 1 or 5 Year Limited Warranty. Please see the product page to tell which warranty yours comes with.


1 Year Warranty
(Cook Dome, Omega Gas and Charcoal, Commercial, Onyx and Excel models)
Outback barbecues are warranted to the original purchaser against defects in materials and workmanship for a period of one (1) year from the date of purchase. Outback UK will, within this period, supply replacements for defective parts free of charge provided that:
• The product has not been used for trade, professional or hire purposes.
• The product has not been subjected to misuse or neglect, including fat fires and flare ups or use of a faulty or incorrect regulator.
• The product has not sustained damage through foreign objects, substances or accidents.
• The care and maintenance instructions given in your Outback manual have been followed.

 

5 Year Limited Warranty
(Trooper, Hunter, Spectrum, Magnum, Ranger, Dual Fuel, Party, Sapphire, Excelsior, Professional ranges manufactured in 2009, Meteor, Combi, Comet models. Signature BBQs)
Outback barbecues are warranted to the original purchaser against defects in materials and workmanship. Porcelain coated barbecue bodies, porcelain coated roasting hoods and stainless steel roasting hoods are warranted for a period often (5) years from the date of purchase. Stainless steel burners are warranted for a period of two (2) years from the date of purchase. Outback UK will, within this period, supply replacements for defective parts free of charge provided that:
• The product has not been used for trade, professional or hire purposes.
• The product has not been subjected to misuse or neglect, including fat fires and flare-ups or use of a faulty or incorrect regulator.
• The product has not sustained damage through foreign objects, substances or accidents.
• The care and maintenance instructions given in your Outback manual have been followed.

This warranty is offered as an extra benefit and is in addition to the customers' statutory rights. Outback UK does not warranty in any way the gas cylinder.

If you have any queries regarding the assembly or use of your barbecue please contact Outback UK.

 

Customer warranty line: 0845 388 6032

 

Address:
Outback UK Ltd
Parkwood House
Charter avenue
Canley, Coventry
CV48DA

Now Group UK Ltd
Company Number 03697761. Registered in England - VAT Reg. Number 697 7980 43