0800 634 4484    Mon-Fri 0900-1730

AWARD WINNING SERVICE    NEXT DAY DELIVERY

 

We offer a range of delivery options to suit you. To make sure we get your new BBQ to you as safely and speedily as possible we use both a standard courier and pallet service. Please read the notes below on the different types of delivery we use:

 

Accessories

The majority of accessories are delivered by Royal Mail and will not require a signature as they will fit through the letterbox.

Smaller BBQ’s under 50kg

To make sure your delivery is safe and sound all BBQ’s will be delivered by a courier service. The delivery is insured and will need to be signed for at the address.

Larger BBQ’s over 50kg

 

 

PALLET DELIVERY

Please note the delivery date is specified by the customer during checkout. If you need to call you can call us on 0800 634 4484 Monday to Friday 9am to 5pm.

 

A pallet delivery is a kerbside delivery but will be delivered as close to the house as safely possible using a tail lift and pallet pump truck. The pallet which the BBQ is delivered on is part of the packaging to ensure safe transit of the goods and packaging will not be removed by the delivery driver. You will need to be at the premises to accept the delivery and sign for it. On the day of delivery it may be good idea to have another person there with you so that you can move the BBQ into position in your garden safely without straining anything! Deliveries refused or failed to be delivered due to no one being available to take delivery will incur a non-negotiable re-delivery fee of £50. If you have any questions reagrding your delivery please call our customer service team direct on 0800 634 4484.

 

Keeping you informed at every step

We understand what it’s like, you’ve ordered your shiny new BBQ and you can’t wait to grill your first steak! After you place your order, depending on the size of your order, we’ll keep you informed every step of the way and email you your tracking details so you can follow the delivery from our warehouse to your door.

 

Tracking and Insurance

All of our BBQ deliveries are tracked and insured for your convenience. We’ll email your tracking details (depending on the size of your order) at the time of despatch so you can follow your delivery every step of the way. For insurance you will need to sign for your delivery.   

 

Delivery Costs

  Accessories up to 5kg Smaller BBQs up to 49kg Large BBQs over 50kg*
3-5 Day Delivery £3.99 N/A N/A
Next Day Delivery N/A £4.99 £9.99
Next Day Before Noon N/A N/A N/A
Saturday Delivery N/A N/A N/A

* Delivery may not be available in all postcode areas and delivery may be more in certain areas.

 

Special Requirement? We’ll try our best!

If you have any special requirements for delivery please call us on 0800 634 4484 and we’ll be more than happy to help.  

 

Delivery Restrictions

We can deliver to any Mainland UK address. Unfortunately due to the size of the items we cannot delivery to Channel Islands, Isle of Man, Republic of Ireland, Scottish Islands and Northern Ireland.

 

Now Group UK Ltd
Company Number 03697761. Registered in England - VAT Reg. Number 697 7980 43