We're open and shipping, but some deliveries are taking slightly longer due to CoViD19
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0800 634 4484    Mon-Fri 0900-1730

AWARD WINNING SERVICE    NEXT DAY DELIVERY

We’re delivering, but with small delays in some areas.

Dear Customer,

 

Although we are processing orders as usual, the majority of orders 80-90% are arriving the next working day, however a small percentage have experienced some delays with deliveries typically taking between 1 and 3 working days.

 

Deliveries of Larger Items: Around 80% of deliveries are taking place as expected on a next working day basis, but around 20% are experiencing 1 to 3 day delays in the pallet delivery network. This is due to food and medical deliveries being prioritised over non-essential items, and some driver shortages. 

Deliveries of smaller items via Royal Mail: Covers and accessories are normally shipped by Royal Mail, we are experiencing deliveries taking as little as one day to reach the customer, but sometimes up to 10 days, but they are getting there. If you order a cover or accessory, please keep this in mind and we kindly ask for your patience.

 

You can still place your order in confidence, but at this time we kindly ask for your patience and understanding if your BBQ takes slightly longer than usual to be delivered.

 

In the unlikely event your order does not arrive within 7 working days of the order date please make contact with us and we will be able to assist. This enables us to focus on keeping up with dispatch in the warehouse to give everyone the quickest delivery possible.

 

We sincerely apologise for any inconvenience this causes and thank you for your patience.

Best regards,

 

Hunter Abbott
Managing Director

Now Group UK Ltd
Company Number 03697761. Registered in England - VAT Reg. Number 697 7980 43